Don't just take our word for it
What Our Customers Say
We rely heavily on feedback to give future customers the confidence to work with us. Below you will see a selection of testimonials from my customers, you can also read reviews that have been left on my Which? Trusted Trader profile here.
-
Fantastic service from survey through to install. The whole team were just lovely and the job was finished to a very high standard. I can’t recommend them highly enough
Oct 2023
-
Good communication – polite and friendly service – neat work. Overall, very satisfied.
Oct 2023
-
The work was done well and the loft is now much more usable. Staff were friendly and polite.
Oct 2023
-
We needed to partially board my Mother’s loft as her boiler is in the attic and BG reluctant to service it. Jed did a great job. Installed a light too. Very reasonable price. I would highly recommend
Oct 2023
-
The boys arrived promptly and got started immediately. Kept going until the job was completed and informed me of any problems they had encountered and how they could be resolved. I would thoroughly recommend this company.
Sep 2023
-
From emailing for a quote request to installing the insulation, the service and communication was excellent. Would thoroughly recommend if looking for loft insulation. Thank you 🙂
Sep 2023
-
Excellent service. All work carried out to an excellent standard.
Used Access4Lofts 3 times and never been disappointed. The invoice has always been less than
or equal to the quote.Sep 2023
-
A very professional service. I highly recommend Access4Lofts to those who require excellent
service at a fair price.Sep 2023
-
The whole team were professional courteous and I felt trustworthy . They arrived on time got the work done in a timely fashion very professionally and I would not hesitate to recommend this team.
Aug 2023
-
100% professional work carried out.
Aug 2023
-
survey officer and fitter were polite and informative. work was carried out efficiently and tidied
up
after he finished.
however there are a couple of things that I will email you about .Jul 2023
-
Positively impressed and very grateful for the care and professional services throughout. The lovely lady at the office was able to schedule a date that was convenient for me with care. Gareth, came over for the initial survey and I received a detailed estimate. Beven, was the technical that did the job at my property. Both were were simply perfect in their jobs. Timing, professional, responsible, respectful. I felt really safe and happy with the job.
Jul 2023
-
The overall quality of experience was exemplary. The quality of work and finish is to an excellent standard, but what set your team apart was the polite, professional manner in which you engaged with me and my family. Every member of the team demonstrated a fantastic attitude throughout, and cared about the quality of their work, respected my home, and worked flexibly to accommodate minor changes that were requested. It was a genuine pleasure to have the team working in and around my home and I would hire you guys again in a heartbeat. Thanks.
Jul 2023
-
We could not be more impressed and pleased with the installation in every way. Gareth and his colleagues did a splendid job and left the house immaculate so please convey our appreciation to them. Good to find a company that operates to such a high standard, thank you.
Jun 2023
-
Superb, very professional.
Jun 2023
-
Really good, punctual and efficient, very friendly workmen. Thank you
Jun 2023
-
Both quoting and install were done swiftly and with minimal disruption. Very happy with the work carried out and the price.
May 2023
-
Good communications, prompt, tidy and polite. Great job, happy to recommend.
May 2023
-
The team were super professional, explained everything and were very considerate. Such a nice and smooth experience for us. Really impressed with the quality of the work and service.
May 2023
-
I am so pleased to have worked with a company who did what they said they would, when they said they would, for they price they quoted. AND after all that they took pride in their work and did the job well.
Apr 2023
-
Very friendly team of people who both before and during the installation. Excellent work carried out to a very high standard.
Apr 2023
-
It was brilliant! Even though it is just a small loft they kept the boarding and insulation neat and tidy. Price is reasonable and it really solved my problem. Thank you team!
Apr 2023
-
The standard of work was excellent. We are very happy with our much improved loft space and would highly recommend Access4Lofts.
Mar 2023
-
Professional and friendly service. We are delighted with the work that was carried out.
Mar 2023
-
High quality loft fitting completed on time and as described. No issues at all.
Mar 2023
-
Pete and his team were absolutely fantastic. They were very professional, polite and friendly. They were more than willing to answer any questions regarding their work. They were very knowledgeable on their products and took the time to explain everything to us. We will definitely used them again when we need more work done. Thanks for everything Access4Lofts
Feb 2023
-
From dealing with the office to the survey and then final installation everything was of a very high standard. Excellent service!
Feb 2023
-
Very impressed with the service, especially the speed of installation, minimal disruption, and quality of the work carried out.
Feb 2023
-
The service was excellent from start to finish. All technicians were polite and all work was carried out to a high standard. Communication was excellent. I will certainly recommend Access4lofts to others.
Feb 2023
-
Having had an appalling experience from another loft company, i can only give high praise for Access4lofts. From start to finish, an excellent service and I wouldn’t hesitate to recommend.
Jan 2023
-
Your colleague was excellent, here put a cover over his shoes before entry to protect the carpets. I talked through the problem we were experiencing and once completed he explained the work carried out and how he expected this to help cure this. Overall, quick, professional, polite and efficient
Jan 2023
-
Justin was superb! Very polite and told me what he was doing every step of the way, I will definitely recommend A4 Lofts to anyone I know
Jan 2023
-
First class service thank you
Jan 2023
-
Very good team! Firstly, great quote visit: friendly, knowledgeable, clear. Then great efficient job on the day getting our loft usable and organised with new insulation and boarding. Thanks!
Jan 2023
-
Cornelius and Justin arrived bang on time, got on with the job and completed it quickly and to a high standard. They were courteous, efficient and cleaned up afterwards. I now have an easily accessible, spacious, insulated and fully boarded loft which is going to resolve my storage problems. Very happy with the service provided.
Jan 2023
-
Came to the house and was very polite. We discussed and agreed exactly what was to be done
with extending the loft and fitting an extendable ladder. The job was done with no fuss or
complications and when finished, the landing was all cleaned and hoovered. I was shown how
to use the ladder and tested it several times just to make sure everything was ok. Great job
done. ThanksJan 2023
-
The fitter came on time and introduced himself very well, he explained what the job was, and if we had any questions. All our questions and ideas were taken on board and answered. All the areas that the work was done, was covered in protective sheets and once job completed, the sheets were removed and area, stairs were hoovered. Once installation was completed, he explained, demonstrated how the ladder works and answered all questions that I had. I cannot fault a single step as the full job was started and completed professionally. I would be happy to recommend Access4lofts services to anyone who needs their loft work done.
Jan 2023
-
Very pleased with the work carried out. Tidy, polite & very efficient.
Jan 2023
-
Brilliant service, brilliant job. Worth every penny. Super happy.
Dec 2022
-
All staff have been so friendly and helpful. The whole process was so easy. I would definitely re-
use your company and recommend it without hesitation.Dec 2022
-
I found this company and its employees outstanding such a pleasure to have in my home. Efficient work. Such a Happy and confident experience thanks so much. Highly recommend them.
Nov 2022
-
Very nice and professional team, they are very tidy and polite. Highly recommend their service!
Nov 2022
-
Access4Lofts: this is a company that really understand what customer service means. From initial contact to completion of the work, communication was clear and reassuring. If only all companies operated like Access4Lofts, Britain would be a better place and homeowners wouldn’t think twice about having improvements done to their homes. If you need work on your loft, don’t hesitate to call Access4Lofts. Their work is excellent, and their prices are very fair. They make the whole process as smooth as possible. They treated me and my property with utmost respect.
Nov 2022
-
Excellent service all round. The installers were professional, friendly and helpful, competent and careful. They got the work done quickly with minimal fuss and disturbance and did an excellent job on insulating and boarding our loft. Thank you very much! We will definitely be using them again next time we need something done.
Nov 2022
-
Very professional, friendly and did an excellent job!
Nov 2022
-
Access4Lofts offers a professional service with an open and comprehensive breakdown of costs. They arrived on time, were very courteous and professional, cleaned up afterwards and provided a demonstration of how the products worked. Would highly recommend
Nov 2022
-
I was very happy with the service. The guy who came was really polite, friendly and helpful. I’m really impressed.
Nov 2022
-
Brett the surveyor arrived on time, was professional, knowledgeable and very pleasant to deal
with, the quote was well priced and delivered quickly. They say that manners maketh the man. Justin the technician who fitted our hatch and ladder is definitely the man. Polite, charming and above all good at his job. No mess, no fuss. I would recommend 100% the use of Access4lofts. A job well done!Nov 2022
-
Thanks guys for doing a great job. The loft is looking so much better. Storing stuff up there will
be much easier now. Brilliant service.Oct 2022
-
Very polite man. Did a neat and tidy job. Cleaned up afterwards. Would definitely recommend to
anyone wanting a loft ladder.Oct 2022
-
Excellent service – surveyor listened to my requests, quote received in a timely manner, date
for the work to be done soon organised and the fitters very polite and friendly.Oct 2022
-
Both of the employees that I met, Gareth (survey) and Michael (fitter) were very pleasant and
very knowledgeable. An excellent service.Aug 2022
-
Great service – polite, hardworking and excellent end result!
Aug 2022
-
A very efficient and professional service from start to finish. I would have no hesitation in
recommending this company.Aug 2022
-
Very satisfied with the service and the final product. Excellent! Makes a nice change these
days, thank you.Aug 2022
-
Communication brilliant throughout…. from quote to installation and staff very friendly. Job was
done on the date arranged and at the time stated. I would have no hesitation in recommending
the company.Jul 2022
-
We are extremely impressed with the very high standard of service we have received from everyone at Access4Lofts, from the team who booked the site visit and followed up with all the admin, Brett who prepared our quote, and the fitter who did an excellent job for us. Well done and thank you!
Jul 2022
-
I was very pleased with the closure of my previous loft hatch, relocation and installation of the
telescopic ladder. The technician was very professional, the work was completed quickly,
cleanly and the new hatch is very large, nice and looks great. Very happy with the work and
would highly recommend.Jul 2022
-
Absolutely thrilled with the process from start to finish. Justin did an outstanding job and
worked so hard. He was professional, tidy and turned up on time. He did an amazing job and his
work was so neat with lovely straight lines. I would happily use again and highly recommend to
friends and family.Jul 2022
-
The service provided by this company was excellent. The site operative (Pierre, a very likeable
young man) was quiet and efficient in the installation of the loft hatch access. Well done.Jul 2022
-
We feel right from start to finish, you people have been very professional and helpful. The work
done was excellent and to our satisfaction. Both Jackson and Pierre were polite and courteous. It
felt like they were family members.Jul 2022
-
The service that access4lofts gave was excellent. The staff was extremely polite and friendly.
Would highly recommended using this service.Jun 2022
-
The overall service was very good – everything was dealt with on schedule and the installation
was quickly completed (and tidily). We had a new loft ladder installed along with boarding and shelves installed in our loft.Jun 2022
-
Excellent service and communication from the first phone call to enquire about loft ladder
installation to the actual installation itself. The fitter, Jackson, was polite, thorough and helpful. In addition, the ladder itself is great quality and exactly what we needed. Thank you.Jun 2022
-
Absolutely brilliant customer experience- from my initial contact with your company, you made
sure the appointments suited. Your surveyor, Brett, was incredibly knowledgeable and professional. I would say the same thing about your fitter – he arrived punctually and the finished loft hatch is brilliant. Very happy with the whole experience of dealing with your company – including the person making the bookings over the phone. In all pleased to an easy and secure access to my loft.
I would recommend your company to any one looking to install a loft ladder.Jun 2022
-
Excellent workmanship along with amazing customer service.
Jun 2022
-
Very efficient and friendly
May 2022
-
Very happy with the service. He stayed well beyond when he expected to be finished to make sure he’d done a proper job and we had everything we had asked for. Very satisfied overall.
May 2022
-
Quote came back promptly, any queries were answered. Everything went very smoothly, no complaints.
May 2022
-
Jackson did a very efficient and effective job. Very happy with the work!
Apr 2022
-
The service from Access4Lofts was excellent. The gentlemen were so polite and friendly. The work they carried out was brilliant, I love it all. So so pleased with the transformation of my loft and I 100% recommend them. Thank you very much to you all for you great service 😀
Apr 2022
-
very good service and help given
Apr 2022
-
Very please with the work carried out efficiently, polite and well mannered staff.
Mar 2022
-
I looked at 3 companies but this was the only one with a clearly understood website that explained their products and services. They were also the only one with a local telephone number and their client testimonials clearly demonstrated their local presence. They responded efficiently to my request for a survey, which went well and the quotation arrived as promised. The installation was carried out politely and competently and I am now the proud owner of a very useable space.
Mar 2022
-
Justin arrived on time. He was very polite, considerate and carried out his job efficiently and
with the minimum of fuss. Whilst the loft ladder has only been in 48hrs, I am sure it will be up
to the use we require over the coming years. We like the lifetime guarantee.Mar 2022
-
Very good
Feb 2022
-
really efficient service. Brett explained the best solutions for our situation. The installation was carried out effectively and efficiently. we are really happy with the outcome and increased use we will get out of the access to the loft.
Feb 2022
-
Both quote appointment and installation completed very efficiently. Would recommend
Feb 2022
-
Straight forward service, at sensible prices. Very courteous team who took extra time to get the best possible outcome. Took time to listen to my requirements and concerns, then met them. Thank you chaps.
Feb 2022
-
The service and attention from Brandon was excellent. I would have no hesitation in recommending this company to install a loft ladder.
Feb 2022
-
I would have no hesitation in recommending this company to carry out work in your loft. They were first class from beginning to end. Every member of staff I spoke to was professional, polite and helpful. Brett who gave us the quote arrived on time and the quotation arrived on the same day as promised. As soon as I agreed that we wanted to go ahead they gave us a date to carry out the work which they kept to. On the day in question two lovely young men Cornelius and Justin arrived on time and worked tirelessly all day. They are an absolute credit to the company. I could not fault their service in any way and that is a rarity these days. Thank you from a delighted customer.
Jan 2022
-
The service was excellent from start to finish. The installer (Justin) was very polite and helpful and left the area where he’d been working clean and tidy
Jan 2022
-
I received great service throughout. The surveyor arrived when he said he would and sent me through a quote the same day. Booking in the work was easy. The 2 fitters arrived promptly, did
a great job, cleared up properly….. and were super helpful and polite.Jan 2022
-
We are extremely happy with the whole service from the initial enquiry, the survey and even more so with the finished installation, it’s an excellent job and exceeded our expectations. The installers were very professional, communicative and also very friendly which was a nice bonus and we are very impressed with their work.
Jan 2022
-
Excellent service, they explained and showed all perfectly. Big thanks
Jan 2022
-
Excellent, very professional and friendly.
Jan 2022
-
Punctual, helpful, respectful, and good job done, thanks
Jan 2022
-
Very pleased with the all round service provided and installation. We were given a quotation and were told the final invoice will not be anymore than the price quoted irrespective if they had to do more work. The final invoice was cheaper than quoted as the installation was easier than expected. You don’t get that very often
Dec 2021
-
A first class service from the initial survey to the completed work, great communication all round. Gareth did a great job all round and completed the job in a timely fashion. Happy to recommend Access4Lofts.
Dec 2021
-
The whole process from quote to finished job has been excellent. Great communication beforehand and reminders sent before arrival. The installer was incredibly courteous, knew exactly what was required and he was a pleasure to have in our home, pretty sure he left it cleaner than when he arrived too!! I would absolutely recommend this team as they are professional, friendly, price competitive and have done a great job. What a refreshing change to have such a great experience.
Dec 2021
-
Beyond all doubt professional in every aspect. very pleased with the work carried out and how every step was explained No pun intended. Definitely recommend to friends and family.
Dec 2021
-
Quick, clean and efficient installation service, job done no fuss. We now have the extra storage need, simple as that.
Dec 2021
-
Pleased with the work.
Dec 2021
-
A pleasure to deal with.
Dec 2021
-
We received a prompt reply to arrange a visit and provide the quote. Work carried out was above and beyond what I was expecting, completed to a very high standard, cleaning up after they had finished.
Nov 2021
-
A thoroughly satisfactory job. Friendly. Much attention to detail. Would definitely recommend.
Nov 2021
-
Very professional, efficient, polite and friendly. Did an excellent job, including the correction of a
pre-existing problem caused by a builder. We’ll be recommending your services.Nov 2021
-
Jed was unfailingly polite, worked quickly and efficiently and cleaned up very well. Couldn’t fault him. Please say thank you!
Nov 2021
-
I’ve had great service form your team throughout from the survey and quick correspondence after. Brandon and Andrew are a credit to the company I can recommend their professionalism and obvious experience as they knew what would work best for me regarding where the hatch was and ladder. They worked none stop completing the job early. Their friendly manner is nice to see as well. Great work!
Nov 2021
-
The work was carried out very quickly and efficiently. It was a lot of work for one person but it
was all completed in one day and we are satisfied with the ladder and boarding, it has created
a great space for storage.Oct 2021
-
Gareth was very polite and friendly. He carried out work efficiently and explained what steps he took to fix the loft ladder securely. Thank you Gareth.
Oct 2021
-
Very good service and very professionally carried out.
Oct 2021
-
From visiting to do my quote to completing the work, everything was done in a timely manner and to a high standard. Communication was excellent and the team were very friendly and helpful.
Sep 2021
-
The fitter arrived on time and completed the installation with no fuss.
Sep 2021
-
I found Access 4 lofts very professional from first visit to installation of hatch and ladder. They cleaned up to a very high standard and the hatch looks very high end. I will be using them again to install some windows into the roof. I would have no hesitation recommended them on price or quality of work.
Sep 2021
-
excellent, thank you
Sep 2021
-
A great solution provided to our tricky access space. Really clear communication and an excellent installer-hard working, neat and tidy. Thank you!
Sep 2021
-
Young installer was excellent. I am 80 and he was patient and polite. Very clean.
Aug 2021
-
Very professional, friendly, high quality workmanship and tidy
Aug 2021
-
Our family is very satisfied with Access4Lofts services. We had an initial free of charge appointment where our loft was measured and we received very knowledgeable advice from
Access4Lofts. Afterwards we received as requested different offers options and made a decision
to go forward with the project. The work was completed within 2 afternoons. Access4Lofts employee (Bradley) has done an excellent job and what is very valuable has been very attentive to all our questions.Aug 2021
-
I needed more storage space in my loft and a loft ladder fitted and Access4Lofts did a great job on both. They offered a creative solution to my storage issue that no other company offered and delivered to a high standard.
Jul 2021
-
Very professional. Friendly but business like. Amongst the best companies I have used.
Jul 2021
-
The 2 install staff were very polite, helpful and spent time ensuring it all fitted as expected.
Jul 2021
-
Very helpful and professional. Would definitely recommend.
Jun 2021
-
First class work
Jun 2021
-
I am so pleased with my electric loft ladder. The workmen were on time and explained what they were doing when I asked. The ladder is easy to operate, the old ladder was taken away and I had no mess to clean up when they were gone .
Jun 2021
-
Used Access4lofts twice now, great job done on both. Installation team so nice, worked hard and fast even in the very hot weather. Already recommended them on to my daughter, very, very pleased
Jun 2021
-
Overall a very good service. The installation of the new insulation , loft floor and access ladder was completed as promised and are exactly what I was looking for.
Jun 2021
-
The loft looks fantastic & will give us so much more storage space. The larger hatch & ladder also makes access so much easier. Extremely impressed by the overall process, from Lyndon’s visit to discuss options, the quote, organising the installation date & Jackson for the installation. Impressed with the workmanship & that it was completed in only 2 days. Would definitely recommend.
May 2021
-
We were very satisfied with the finished product and with the service we had
May 2021
-
Everything was great. Perfect service from start to finish. We really appreciated the gentleman who did our loft. He worked extremely efficiently and is a credit to the organisation.
Apr 2021
-
We were very impressed with the work done and your approach to us as clients. I would happily recommend you.
Mar 2021
-
Excellent service, expected an answer that it would be impossible to fit a hatch, due to the cottage beams. Loft hatch installed, very impressed.
Mar 2021
-
Great service from start to finish.
Mar 2021
-
Pierre was great throughout – really straightforward and a quality installation – great doing business with you.
Mar 2021
-
Work carried out as required with no fuss or issues
Feb 2021
-
Everything from first visit to installation was perfect. Left so very clean and tidy
Well done Jackson.Feb 2021
-
From start to finish a first class service was given, we had one very, very small issue and this was dealt with so quickly and professionally, this is a true sign of an excellent company on how they deal with issues. I would give them 10/10. Well done.
Feb 2021
-
An excellent service from start to finish
Jan 2021
-
You were very pleasant and polite. You were also very patient whilst explaining how it worked
and answering my questions. I am pleased with my new loft hatch/ ladder, and it was altogether a positive experience. I would definitely recommend your firm.May 2024